Every complaint starts with searching

Every complaint starts with someone searching. First the emails, then the order, then that one time this happened before. Only then can you decide what to do.

A calculation example. Say 1,500 complaints, deviations and support questions a year, and 8 minutes of preparation each. That is 200 hours. At €45 an hour about €9,000, before anyone has solved anything.

This is not about a computer making the decision. It is about a file that is ready. In Digital WorkMate an analysis is ready on a record, based on the record itself, its attachments and related records. You see which records were used, and can click through to check it.

Indicative calculation example. Not a customer result.

How many minutes do you search before you can assess a complaint? Want to see how this works? Book a demo.